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Terms & Conditions

As a small business working with fresh, perishable produce, these terms help us operate smoothly, minimise stress, and maintain a healthy work-life balance while delivering the best experience for our customers.

 

1. BOOKINGS AND PAYMENTS

A booking is not confirmed until a deposit or full payment (as applicable) has been received by the due date stated on your invoice. Failure to make payment by the due date may result in your booking being released without notice.

 

2. PAYMENTS AND DEPOSITS

An invoice for a deposit will be sent for orders made 4 weeks or more before the pick-up/delivery date.

Orders $250 – $1,000

  • A 25% deposit is required within 24 hours of receiving your invoice.
  • The remaining 75% is due 7 days prior to your event date.

Orders over $1,000

  • A 25% deposit is required within 24 hours of booking.
  • The remaining 75% is due 14 days prior to your event date.

Orders under $250

  • Full payment is due by the due date on your invoice.

 

3. DEPOSIT TERMS

Deposits are non-refundable but transferable within the following timeframes:

  • 7 days for orders between $250 – $1,000
  • 14 days for orders over $1,000

If you cancel within these timeframes, your deposit may be transferred to a new booking within 12 months, subject to availability and price changes. Deposits are forfeited for cancellations after these periods.

 

4. CANCELLATIONS

    • Cancellations made at least 14 days prior are eligible for a refund minus a 5% administration fee.
    • Cancellations made between 72 hours and 14 days prior may be transferred to another date within 12 months.
    • Cancellations made within 72 hours of pick-up/delivery  are non-refundable.
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5. DELIVERIES, COLLECTIONS AND AVAILABILITY

  • All orders and deliveries are subject to availability.
  • Delivery charges are calculated based on distance and time of day.
  • Collection must be made within a reasonable timeframe of the agreed time. It is up to the customer to notify us if they are unable to collect at this time. We are not responsible for late collection, unless notified and a new time has been agreed on.
  • Orders for Monday pick-up/delivery must be placed by the Thursday prior and are subject to availability.

 

6. PHOTOS AND PRODUCT VARIATIONS

All images on our website, social media, and marketing materials are for illustrative purposes only. Due to seasonal availability and supplier changes, actual products may vary in appearance, brand, or presentation — but we always maintain the same quality and care.

 

7. FOOD ALLERGIES AND SPECIAL REQUESTS

Please advise us of any food allergies when placing your order. We take every precaution to avoid cross-contamination, but cannot guarantee that our products are free from traces of allergens.

Additional charges may apply for special requests.

 

8. SEASONAL HIGH-DEMAND PERIODS

During peak times (e.g. Christmas, Easter, Riverfire), availability is limited. Bookings are only confirmed once deposits or payments are received, and all payments during these periods are strictly non-refundable.

 

9. FORCE MAJEURE

We are not responsible for any failure or delay in fulfilling your order due to circumstances beyond our control, including natural disasters, supply shortages, or government restrictions. We will work with you to reschedule your booking or offer a credit where possible.

 

10. FINAL NOTE

By placing an order with The Big Antipasto, you acknowledge and agree to these Terms & Conditions.
For any questions, please contact us — we’re always happy to help.