Orders made 4 weeks before pick up/delivery date and over $250 and under $1000 will require a deposit of 25%, due 24 hours after the invoice is issued. The balance of 75% will be due 7 days prior to the event date.
Orders made 4 weeks before pick up/delivery date and over $1000 will require a deposit of 25%, due 24 hours within time of booking. The balance of 75% will be due 14 days prior to the event date.
Deposits are transferrable but non-refundable, according to the time frames mentioned above. (7 days for orders $250-$1000, 14 days for orders $1000+)
Deposits are forfeited if order is cancelled within 7 days for orders of $250-$1000, or 14 days for orders of $1000+.
Payments for orders under $250 are due before or by the due date on the invoice.
Cancellations for orders under $250 must be made 2 weeks before pick up/delivery in order to receive a refund. Should a refund be issued, 5% of the total will be kept for administration fees.
Cancellations for orders under $250 made within 2 weeks and 72 hours before pick up/delivery can be transferred to another date within 12 months of cancellation. This date is subject to availability and price changes.
Cancellations for orders under $250 made within 72 hours before pick up/delivery are non refundable.
2. DELIVERIES, COLLECTION AND AVAILABILITY
All orders and deliveries are subject to availability.
Delivery charges are calculated according to distance and time of day.
Collection must be made within a reasonable timeframe of the agreed upon time. It is up to the customer to notify us if they are unable to collect at this time. We are not responsible for late collection, unless notified and a new time has been agreed on.
Orders for collection/delivery on Monday must be made by the Thursday of the week prior and are subject to availability.
3. FOOD ALLERGIES AND SPECIAL REQUESTS
We must be made aware of all food allergies.
Special requests may incur an additional charge.
Whilst we take extra precautions when working with special requests for food allergies, we can not guarantee that our products will not contain traces.